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Who can I contact for Company Store Assistance?
For follow up assistance call 713-680-3000 during office hours from 8:00 a.m. to 5:00 p.m., central time, Monday through Friday. Press "0" in the auto attendant and ask for the Miner Company Store. You may also send an email to: miner@tmpromos.com
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May I order on-line?
Yes, after you click "buy" on an item,you have added it to your shopping cart. Once you have placed the item(s) you want to purchase in your cart, you may check out. From the catalog, click on "check out" at the top of the screen. From the shopping cart, click on "let's get some shipping information" and you will be guided through the check-out screens. You may complete your secure order with a credit card. We can not deliver to a PO Box address
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How will the freight be charged for international shipments?
The freight chart does not apply to international shipments. Actual freight and any necessary duties and taxes will be billed. These may be in a secondary charge/invoice after the goods have shipped
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How do I use my Miner Money?
First, congratulations on receiving Miner Money! To use your Money, find you items you want to purchase and add them to your shopping cart. When you get to the check out screen to pay, there is a box above the "Pay with Credit Card" that says, "Enter Miner Money." Enter the number on your Miner Money(without any spaces), Click on "Process Miner Money." The totals will update applying the Miner Money. Then you can complete your order. If the Miner Money covered the order, you will not owe anything. If you still owe money, you can pay with a credit card to complete the transaction. If you have multiple Miner Monies, enter the number one at a time and click "Process Miner Money" in between to apply the amount.
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How long will these prices last?
Prices in this catalog are subject to change after 12/31/08 and merchandise is subject to availability. All merchandise is guaranteed to be of high quality and free of defects in quality or workmanship. Orders will be shipped F.O.B. factory or warehouse in Houston, Texas USA.
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Is there a product guarantee?
All merchandise is guaranteed to be of high quality and free of defects in quality or workmanship. If you have a problem with a product, please contact us: miner@tmpromos.com.
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What if I want to return or exchange something?
Trademarks must be notified of any returns, exchanges, damaged/defective merchandise, or non-receipt within 30 days of shipping. Shipping corrections such as wrong sizes, quantities, or damaged/defective goods must be returned and will be corrected at Trademarks' expense. Goods shipped correctly may be returned for credit for unused/unworn merchandise only. Please call Program Department for a return authorization. Return freight is the responsibility of the person returning the merchandise. Any replacement will be treated as a new order.
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What is the speed of the Delivery Service in Houston?
This is a 4 hour delivery service. For orders placed by 10:30 a.m., this will generally deliver the package to them by noon the next day.
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When will my order ship?
All in-stock merchandise will ship within one business day from receipt of the order. Orders requesting FedEx Priority, FedEx 2nd Day, or Direct Delivery Service must be received by 10:30 am in order to ship the same day. If an item is currently not available, the person who placed the order will be notified and given the choice to: back order the item, select another item, remove the item from the order, or hold the order and ship complete.
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Where will my order ship from?
All orders will be shipped F.O.B. factory or warehouse. The warehouse is in Houston, Texas, USA.
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Why is my print out blank when I try to print a page from your website?
To remedy this problem choose File and then Print. Choose the option Print as laid out on screen. Then go back to the website and choose the Print icon in the icon bar. Your print should look like what is on screen.
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